iPhone 2.0 - An upgrade for disaster
Categories: Lead Story
Written By: Koka Sexton
Today was supposed to be a wondrous day for Apple. The release of the new iPhone 3G and the much anticipated iPhone 2.0 software update. People waited in lines for the phone and I woke up first thing this morning to download the latest firmware update. Turns out Apple and I had another thing coming!
Some are calling this iPocalypse, the beginning of the end for iPhone enthusiasts. I wouldn’t go that far but I will say that the massive outages being talked about and the iPhones that have turned to ibricks because of this recent update is really making some waves around the internet.
iPhone FAILS
After all the work put into the release of the newest iPhone, you would think that Apple and AT&T would have thought about how to manage all the requests for the update. I guess someone fell asleep at the wheel and their iNap is holding all of us back.
Engadget another popular technology site has already logged 330 comments to his post Are you having problems with your iPhone? ZDNet is telling all of their readers not to upgrade their iPhones today also.
The meltdown is a classic example of problems that can result from complex systems that have single points of failure. In this case, the company appeared to invite disaster by not separating its existing customers from new ones.
“There are certainly lessons in preparedness,” said Richard Doherty, a consumer electronics industry consultant who is president of Envisioneering Group in Seaford, N.Y. “The acid test for many years has been Christmas morning where customers contact companies in droves after opening presents,” Mr. Doherty said, adding that he had still not been successful in activating his own phone after upgrading.
Have any of you had any luck with the iPhone update? I’d like to hear what you experiances have been. I have given up! Maybe I’ll try again in a week when Apple gets their act together.
A spokesman for AT&T Inc., the exclusive carrier for the iPhone in the U.S., told AP that a global problem with Apple’s online iTunes Store prevented the phones from being fully activated in-store. As a result, those who spent night in their own beds (rather than the sidewalk outside Apple or AT&T stores) paid for their currently useless sleek bits of tech and were told to go home and wait.
Of course. Apple blames AT&T and AT&T blames Apple. I don’t give a rats ass who’s to blame, just fix it!
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July 12th, 2008 at 8:51 am
Iphone updated wiped contacts off of phone. I can not believe Apple is stupid enough to not back up all of the user data on the phone before updating the phone. Someone should get fired for this. This company is suppose to create products for the average user. This is obvious and totally unacceptable.
July 13th, 2008 at 4:23 am
What a tremendous flop this has turned out to be. They were going to riot here in Canada about the cost of the plan until Rogers changed their tune. It will be interesting to see how it pans out in the end.
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July 13th, 2008 at 12:48 pm
I am IT person and I spent over 20 hours trying to get my old iphone upgraded to 2.0. The upgrade fails with an “unkown error” and 4 hours with apple tech support were useless. They had my try creating new users, new installs even trying the upgrade on a new PC. I ended up finding an older version of itunes (7.6.9) and downgrading to version 1.1.2 and finally my phone could turn on again. What a waste of my weekend.
July 21st, 2008 at 5:56 pm
Downloaded version 2.0 for Windows (running Vista Business). It uncheckd sync with Outlook Contacts and Calendars. If I re-check them and press “Apply”, I get the following message: “The information on the iPhone, (name of the phone) is synced with another user account. Do you want to sync this iPhone with the information from this user account instead?” There are 3 radio buttons, :”merge”, “replace” and “cancel”. Merge and Replace lock the iTunes program and I need to go to task manager to close it. Of course it is not syncing those two apps.
Has anyone encountered this problem or have an answer? I am a computer user, not an expert.
thanks.
July 22nd, 2008 at 4:44 am
This is one reason why I never jump on board with the early adopters (although I can certainly see the appeal!). I much prefer to wait and see the bugs get hammered out first.
Data points, Barbara
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August 11th, 2008 at 1:46 am
Wow, what a pain in the arse.
This isn’t like Apple at all, they usually have their sh*t together…
Guess it pays to wait until they fix the bugs before installing…
A.
i-phone-store.com
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February 11th, 2009 at 2:12 am
I waited a couple of months and upgraded to the next version without problems.
Mari
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March 17th, 2009 at 5:07 pm
“There are certainly lessons in preparedness,” said Richard Doherty, a consumer electronics industry consultant who is president of Envisioneering Group in Seaford, N.Y.
Completely agree with that.
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